“With the help of Industrial Packaging and their Service Manager, Louise, we were able to put a regularly scheduled PM program in place that has significantly reduced any machine problems. One thing I really appreciate is that I can get a technician to come out quickly when we have an emergency. Louise does an awesome job with communication and reliability. We have our own maintenance tech on-site and when they can't resolve the issues that arise, I know I can rely on Industrial Packaging to help before a problem gets any worse. When I reach out to Louise it's like we just spoke yesterday. She is on the ball, responsive, and friendly, and that goes a long way.”